Work in Customer Service in Dutch - Office or Remote

Work with amazing brands and enjoy Lisbon. Our client is seeking for professional and ambitious personnel to work in Portugal.

Responsibilities:

• Receiving telephone calls or chat from clients wishing to obtain various types of information concerning their insurance policy

• Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews)channels.

• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests , document relevant case information

Requirements:

• C1/C2 level language skill

• Ability to work independently and/or in a team

• Problem solving-skills

• Good communications skills (both verbal and written)

• Positive attitude

• Ambitious

• English B2

Benefits:

• Competitive salary

• Meal allowance

• Initial employment contract with a duration of 12 months;

• Subsequent extension of 1 more contract for 12 months;

• Permanent contract after 2 years;

• Private health insurance after contract signature

• Relocation Package (Internationals only)

Work Permit is required for NON-EU candidates

To apply, please send your CV including your full name, phone number, and personal email address

When you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.